Terms & Conditions

Last updated: 14 May 2026

These Terms & Conditions apply to your use of SoHey.

SoHey is operated by So Hey Limited, a company registered in England and Wales under company number 09957307.

By creating an account or using SoHey, you agree to these Terms & Conditions.

If you do not agree to these Terms & Conditions, you must not use SoHey.

SoHey is currently in beta and is available only to users aged 18 or over.

1. About SoHey

SoHey is a mobile app designed to support real-world, in-person social connection.

The app allows users to:

Create a profile
Check in
Discover nearby users
Send and receive SoHey requests
Verify real-world meets using QR codes or manual fallback codes
Build a SoHey identity based on verified meets
View meet history and meet details
Report or block other users
Delete their account

SoHey is designed around real-world trust and verified interactions. It is not a messaging app, dating app, emergency service, background location tracker, payment service, financial product or identity verification service.

2. Other terms and policies

These Terms & Conditions should be read together with our:

Beta Terms

Community Guidelines

Safety & Reporting page

Child Safety Standards

Account Deletion page

If there is a conflict between these Terms & Conditions and the Beta Terms during the beta period, the Beta Terms will apply to the extent of the conflict.

3. Beta status

SoHey is currently in beta.

This means that the app is still being tested, improved and developed.

During beta:

Features may change
Features may be added or removed
The app may contain bugs or errors
Access may be limited
The app may be unavailable at times
Data handling, screens, flows and features may change
We may suspend, restrict or withdraw access

Your use of SoHey during beta is also subject to our Beta Terms.

4. Eligibility

You must be at least 18 years old to use SoHey during beta.

By creating an account or using SoHey, you confirm that:

You are aged 18 or over
You are legally able to agree to these Terms & Conditions
The information you provide is accurate and not misleading
You will use SoHey only for lawful purposes
You will comply with these Terms & Conditions and our Community Guidelines
You must not create an account if you are under 18
You must not help or encourage anyone under 18 to use SoHey

If we believe that you are under 18, we may suspend or delete your account.

5. Your account

You are responsible for your SoHey account.

You must:

Provide accurate account information
Keep your login details secure
Not share your account with anyone else
Not allow another person to use your account
Tell us if you believe your account has been accessed without permission

You are responsible for activity carried out through your account unless the activity was caused by our failure to use reasonable care.

We may suspend or delete accounts that breach these Terms & Conditions, our Community Guidelines, our Beta Terms, or applicable law.

6. Your Profile

When using SoHey, you may create a profile containing information such as your name, age or date of birth, profile photo/selfie and interests.

You must not upload or provide profile information that is false, misleading, abusive, unlawful, exploitative, discriminatory, sexually inappropriate, or otherwise in breach of our Community Guidelines.

You must not use another person’s name, photo or identity without permission.

You must not impersonate another person or create a fake profile.

7. Location, check-ins and nearby discovery

SoHey uses location and check-in information to support nearby discovery and meet verification.

SoHey does not use background location tracking.

Location is used while you are actively using relevant app features.

You must actively check in or use relevant app flows to appear nearby.

Nearby visibility is time-limited.

You must not misuse location features to track, stalk, monitor, harass, intimidate or harm another person.

Location and distance information may not always be accurate. It may depend on your device, permissions, GPS signal, network conditions, environment and other factors.

8. SoHey requests

SoHey allows users to send and receive requests connected to nearby discovery and real-world interaction.

You must use SoHey requests respectfully and safely.

You must not:

Send repeated unwanted requests
Pressure someone to accept a request
Use requests to harass, intimidate or manipulate another user
Send requests using false information
Attempt to bypass blocks, cooldowns or safety restrictions
Misuse requests to create fake or misleading meets

A user is free to ignore, decline, block or report you.

9. Meet verification

SoHey uses QR codes, manual fallback codes, location-related checks and server-side verification to help confirm that a real-world meet occurred.

You must only verify meets that genuinely happen in person.

You must not:

Verify a meet that did not happen
Pressure someone to verify a meet
Share QR codes remotely to fake a meet
Use screenshots, screen sharing or other workarounds to fake verification
Use automated tools, scripts or bots
Try to bypass location or proximity checks
Farm points or manipulate your SoHey identity
Exploit bugs or technical weaknesses
Attempt to interfere with the verification system

SoHey may reject, expire, invalidate or remove verification attempts where the app or backend determines that verification rules have not been met.

10. SoHey identity, points and meet history

SoHey may display an identity avatar, points, meet history and other trust-related features based on verified meets.

These features are part of the SoHey app experience.

They are not:

A legal identity document
A government identity
A financial asset
A token
A security
A credit score
A guarantee of character, safety or trustworthiness

A verified meet means that SoHey’s systems recorded a meet verification event. It does not mean that SoHey has verified a person’s full identity, background, intentions, character or safety.

SoHey identity, points, meet history, visual identity systems and related features may change during beta or in future versions of the app.

11. User safety

You are responsible for your own safety when choosing whether to interact with or meet another person.

SoHey can help support verified real-world interactions, but it cannot guarantee that another user is safe, honest, trustworthy or acting lawfully.

You should:

Use your own judgement
Meet in safe and public places where possible
Tell someone you trust where you are going
Leave if you feel uncomfortable
Avoid sharing sensitive personal information too quickly
Report unsafe or concerning behaviour
Contact emergency services if you are in immediate danger

SoHey is not an emergency service.

In the UK, call 999 in an emergency.

12. Prohibited use

You must not use SoHey:

For unlawful purposes
To harm, threaten, abuse, exploit or harass another person
To stalk or monitor another person
To impersonate someone else
To create fake, misleading or abusive accounts
To misuse QR codes or meet verification
To fake or manipulate verified meets
To interfere with location, proximity, identity or verification systems
To access or attempt to access another person’s account or data
To upload malicious code
To scrape, copy, harvest or extract app data
To reverse engineer the app except where permitted by law
To overload, damage or disrupt the app or backend
To bypass safety, security, rate limit, cooldown, block or moderation features
To use bots, scripts, automation or unauthorised tools
To promote scams, spam, fraud or commercial solicitation
To engage in hate, abuse, sexual harassment or exploitation
To engage in any conduct involving child sexual abuse, exploitation or harm
To do anything that breaches our Community Guidelines or Child Safety Standards

13. Reports and blocking

SoHey allows users to report and block other users where those features are available.

Blocking is designed to reduce unwanted interaction.

Reporting is designed to help us review safety concerns, misuse or potential breaches of our terms.

We may review reports and take action including warning, restricting, suspending or deleting accounts, preserving information, or reporting serious matters to law enforcement or other appropriate authorities.

We do not guarantee that we will tell you the outcome of a report.

You must not submit false, malicious or abusive reports.

14. Moderation and enforcement

We may take action if we believe you have breached these Terms & Conditions, our Beta Terms, our Community Guidelines, our Child Safety Standards, or applicable law.

This may include:

Taking no action
Asking for more information
Issuing a warning
Restricting features
Blocking interactions
Suspending your account
Deleting your account
Removing or anonymising data
Preserving information for safety or legal reasons
Reporting serious matters to law enforcement or other appropriate authorities

We may act without prior notice where we believe this is necessary to protect users, protect SoHey, investigate misuse, comply with law, or prevent harm.

15. Your content and information

You are responsible for the information, photos, profile details, reports, feedback and other content you provide through SoHey.

You must have the necessary rights and permissions to provide that content.

You must not provide content that breaches these Terms & Conditions, our Community Guidelines, the rights of another person, or applicable law.

You allow SoHey to use, host, store, process, display and transmit your content and information as needed to operate, provide, secure, improve and enforce the app and its features.

This permission lasts for as long as needed to operate the app and comply with our policies, legal obligations and legitimate safety or operational purposes.

When you delete your account, your profile and photos are deleted, and your participation in past verified meets is anonymised as explained in our Account Deletion page and Privacy Policy.

16. Feedback

If you provide feedback, suggestions, ideas, comments, bug reports or other input about SoHey, you agree that we may use it to improve, develop, operate and promote SoHey without owing you payment, compensation or attribution.

Please do not send us confidential information unless we have separately agreed to receive it.

17. Intellectual property

SoHey, the SoHey name, logo, app design, visual identity, software, features, branding, text, graphics, icons, systems, identity avatar system, verification logic and related materials are owned by or licensed to So Hey Limited.

You are given a limited, personal, non-transferable, revocable licence to use the app for its intended purpose in accordance with these Terms & Conditions.

You must not copy, modify, distribute, sell, rent, lease, sublicense, reverse engineer or create derivative works from SoHey except where permitted by law or expressly authorised by us.

18. Third-party services

SoHey may rely on third-party services to operate the app and website. These may include services for authentication, hosting, storage, analytics, push notifications, email, app testing, website hosting and app-store distribution.

Your use of the app may also be subject to rules or terms from Apple, Google or other third-party platforms.

We are not responsible for third-party services that we do not control, although we take care in choosing service providers used to operate SoHey.

19. App stores and testing platforms

SoHey may be distributed through Apple TestFlight, the Apple App Store, Google Play or other testing or distribution platforms.

Your access to SoHey may depend on those platforms and their rules.

We do not control Apple, Google or other third-party testing or app-store platforms.

20. No payments

SoHey does not currently offer paid features, subscriptions, in-app purchases or payment processing during beta.

If payment features are introduced in the future, we will update our terms and provide appropriate information before doing so.

21. Availability and changes

We may update, change, suspend, restrict, withdraw or discontinue SoHey or any part of it at any time.

We may do this for technical, legal, operational, safety, security, beta testing or business reasons.

We do not guarantee that SoHey will always be available, uninterrupted, error-free or unchanged.

22. Account Deletion

You can delete your account from within the app.

Account deletion is permanent.

When your account is deleted, your profile, photos and authentication account are deleted, and your participation in past verified meets is anonymised.

Some limited safety, moderation, deletion audit, technical or legal records may be retained where necessary and lawful.

For more information, see our Account Deletion page and Privacy Policy.

23. Privacy

Your use of SoHey involves the processing of personal data.

Our Privacy Policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and your rights.

By using SoHey, you acknowledge that your personal data will be handled as described in our Privacy Policy.

24. Disclaimers

SoHey is designed to support real-world verified interactions, but it cannot guarantee:

That another user is who they claim to be
That another user is safe
That another user will behave lawfully or respectfully
That a location or distance estimate is perfectly accurate
That verification will always work
That all misuse will be detected
That the app will be error-free or uninterrupted

You should use your own judgement and take sensible precautions when using SoHey.

Nothing in these Terms & Conditions affects your statutory rights.

25. Our responsibility to you

We will provide SoHey with reasonable care and skill.

We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms & Conditions or our failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable, losses caused by your breach of these Terms & Conditions, or losses caused by events outside our reasonable control.

Nothing in these Terms & Conditions limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights under applicable law.

26. Your responsibility to us

You are responsible for your use of SoHey.

You agree not to misuse the app, breach these Terms & Conditions, interfere with the app, harm other users, or infringe the rights of SoHey or others.

If your breach causes loss, damage, cost or liability to SoHey, we may seek to recover that loss from you where permitted by law.

27. Ending your use of SoHey

You can stop using SoHey at any time.

You can delete your account in the app.

We may suspend, restrict or delete your account if we believe this is necessary because you have breached these Terms & Conditions, created a safety risk, misused SoHey, provided false information, are under 18, or where we are required or permitted to do so by law.

28. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time.

If we make material changes, we may notify you in the app, by email, on the website, or by asking you to accept updated terms before continuing to use SoHey.

The latest version will be available on our website.

Your continued use of SoHey after changes take effect means you accept the updated Terms & Conditions.

29. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

If you live in the United Kingdom, you can bring legal proceedings in the courts of the part of the United Kingdom where you live.

If you live in the European Union, you may have rights to bring proceedings in your country of residence under applicable consumer protection law.

30. Contact us

If you have questions about these Terms & Conditions, contact:

So Hey Limited
Company number: 09957307
Registered office: Underhill, Keys Lane, Priors Marston, Southam, England CV47 7SA
Email: info@sohey.app